This handout contains important information in case of an event of loss, to assist in making the process carried out by the Swiss Travel Security quick and simple for both sides.
The STS guarantees customers of members a complete refund for all payments and the return-trip for paid bookings according to the terms of STS in the event of a company’s insolvency or bankruptcy (conclusive enumeration):
All other services in correlation with travel are not covered by the STS, particularly (non-exhaustive enu-meration):
The customer is required to make the member-paid trip, provided the entirety of the voyage is carried out by another organizer or with a guarantee of the execution of said voyage to be carried out in another manner. If a customer denies departure of a trip, they forfeit their claim against the STS. This applies in particular to members acting solely as the distributor for the paid travel.
Customers able to provide proof of a member’s insolvency and unable to undertake the paid travel, re-respectively the pre-booked and paid return trip is not guaranteed, are applicable for compensation by the STS if they have not yet been identified by the other side. A customer’s inability to take all reasonable precautions to minimize damage can lead to a reduction or refusal of a refund by the STS.
The STS guaranteed services are restricted to demands made by members for travels booked and paid for during the tenure of the affiliation agreement. Warranty claims made prior to or after termination or suspension of the membership agreement will not be accepted.
The customer is required turn in all travel documents (receipts, tickets, etc.) including the original proof of payment together with the filing claims to the STS. The claim must be made within 60 days after the jour-ney.
Customers compensated by the STS relinquish all third-party claims to the STS. Customers authorised by the STS to conduct their own rights must comply with all terms set by the STS. The services provided by STS are dependant on the cession, respectively compliance to their terms. Refusal or failure to comply can lead to a reduction or a complete denial of a refund.