Swiss Travel Security (STS) warranty for STS-member customers
The STS guarantees customers of members a complete refund for all payments and the return-trip for paid bookings according to the terms of STS in the event of a company’s insolvency or bankruptcy (conclusive enumeration):
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Handout for Travellers
This handout contains important information in case of an event of loss, to assist in making the process carried out by the Swiss Travel Security quick and simple for both sides.
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Event of loss
The customer is required turn in all travel documents (receipts, tickets, etc.) including the original proof of payment together with the filing claims to the STS. The claim must be made within 60 days after the jour-ney.
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The Travel Guarantee STS ensures
You have decided on a destination. Now you want to be sure that your plans don’t fall through.
Paid Customer
The safeguarding of paid customer deposits in the event of a travel agency's insolvency
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Questions people ask
Do I get my plane ticket money back from all the insurance companies?
No, Swiss Travel Security is the only Swiss customer insurance that also covers individual services.
How do I know that a travel agency is a member of Swiss Travel Security?
Under https://www.swisstravelsecurity.ch/en/find-sts-member, you can search for your travel agency. By completing the process at the time of your booking, you can be sure that your money will be covered in case the travel agency goes bankrupt.
Why do I need insurance?
Travel is generally payable in advance. If the travel agency goes bankrupt after your payment, before you travel, Swiss Travel Security will reimburse you for your travel expenses or ensure a secure trip.
Why shouldn’t I just book on any website?
Some providers on the internet are not serious. Be careful with the Swiss Travel Security logo before booking. Make sure you’re covered on https://www.swisstravelsecurity.ch/en/find-sts-member and the travel agency is also safe, so you’re sure your money is covered.